Symptom Troubleshooting

Symptom Troubleshooting: Voice guidance cannot be heard, is broken up, or there is static

Voice guidance cannot be heard, is broken up, or there is static

Diagnostic Test: Self-Diagnosis Mode

NOTE:

- Check the vehicle battery condition first.

- Check the navigation volume level (see the navigation system manual).

- Check any official Honda service website for more service information about the navigation system.

- Check the connectors for poor connections or loose terminals.

- If a Hard Error Code is stored, check the Hard Error Code troubleshooting first.

- Make sure that the correct DVD color and version are installed.

- Inspect the DVD for dirt or damage. How to Troubleshoot the Navigation System (With Navigation)

- Before troubleshooting, make sure you have anti-theft code for the navigation system.

- After troubleshooting, enter the anti-theft code for the navigation system if necessary.

1. Turn the ignition switch to ON (II).

2. Check the audio system operation.

Can you hear the audio system?
YES - Go to step 3.

NO - Do the troubleshooting for No sound is heard from the speaker(s) (display is normal) (with navigation). No Sound Is Heard From the Speaker(s) (Display Is Normal) (With Navigation)


3. Press the SET-UP button.

4. Check the volume and voice feedback setting for the navigation system in set-up.

Is either set to off?
YES - Set the voice feedback to on, select a comfortable volume level and recheck.

NO - Go to step 5.


5. Select the Self-Diagnosis mode.

6. Check for an error code in the Hard Error History.

Is a Hard Error Code in stored?
YES - Refer to the Hard Error Code troubleshooting.

NO - Make sure all the pre-conditions noted at the beginning of this procedure have been checked. If OK, replace the audio-navigation unit. Audio-Navigation Unit Removal/Installation (With Navigation)