Symptom Troubleshooting
Navigation System Symptom Troubleshooting - Voice control does not work/respond
Voice control does not work/respond
NOTE:
- Check the vehicle battery condition first Battery Test.
- Check the connectors for poor connections or loose terminals.
- Make sure that the correct navigation DVD color and version are installed.
- Check any official Honda service website for more service information about the navigation system.
- Before assuming that a voice complaint is hardware related, ensure that the voice control system is being operated correctly.
- Make sure you are on the correct screen when trying to issue a voice command. For instance, the command "Find the nearest Italian Restaurant" only works on the Map screen. (See the Navigation Manual for a complete list of allowed voice commands for the information being displayed)
- Close the windows and moonroof
- Set the fan speed to low (1 or 2)
- Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the ceiling
- Pause after pressing the navigation TALK button, then give a voice command clearly in a natural speaking voice. If the system cannot recognize your command, speak louder
- If you speak a command with something in your mouth, or your voice is too husky, or high pitched, the system may misunderstand your command
- Check for a loose roof console microphone; if it's loose, tighten it.
- Before troubleshooting, make sure you have the anti-theft codes for the audio system and the navigation system.
- After troubleshooting, enter the anti-theft codes for the audio system and the navigation system.
- Determine if the problem only happens to one person, or everyone who uses the system.
- If the system only has a problem with one person's voice, this should be considered a system limitation.
1. Turn the ignition switch to ON (II).
2. Go into the System Diagnostic Mode, and use the Mic Level test under the Functional Setup to check the operation of the navigation TALK and BACK buttons.
Are the navigation TALK and BACK buttons operational?
YES -
Go to step 11.
NO -
Go to step 3.
3. Turn the ignition switch to LOCK (0).
4. Do the Voice Control Switch Test Voice Control Switch Test.
Is the voice control switch OK?
YES -
Go to step 5.
NO -
Replace the HFL-navigation voice control switch Voice Control Switch Removal / Installation.
5. Reconnect the cable reel connector C (20P).
6. Disconnect navigation unit connector C (16P).
7. Check for continuity between navigation unit connector C (16P) terminal No. 13 and body ground.
Is there continuity?
YES -
Repair a short to body ground in the wire between the navigation unit and the HFL-navigation voice control switch.
NO -
Go to step 8.
8. Check for continuity between navigation unit connector C (16P) terminal No. 13 and HFL-navigation voice control switch 5P connector terminal No. 4.
Is there continuity?
YES -
Go to step 9.
NO -
Repair open in the wire between the navigation unit and the HFL-navigation voice control switch. If the wire is OK, replace the cable reel Service and Repair.
9. Disconnect audio unit connector A (24P).
NOTE: Eject all the CDs before disconnecting the audio unit and audio disc changer to prevent damaging the CD player's load mechanism.
10. Check for continuity between audio unit connector A (24P) terminal No. 11 and HFL-navigation voice control switch 5P connector terminal No. 2.
Is there continuity?
YES -
Replace the navigation unit Service and Repair.
NO -
Repair open in the wire between the audio unit and the HFL-navigation voice control switch. If the wire is OK, replace the cable reel Service and Repair.
11. Use the Mic Level test under the Functional Setup to check the operation of the microphone.
Is the microphone operational?
YES -
Check the operation of the voice control system (see the Navigation Manual).
NO -
Go to step 12.
12. Clear the hard error code.
13. Turn the ignition switch to LOCK (0) and then back to ON (II).
14. Check for the hard error code.
Is DTC 2707 indicated?
YES -
Do the DTC 2707 troubleshooting 2707.
NO -
Replace the navigation unit Service and Repair.