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Privacy Policy

Last Updated: January 26, 2026

Your Privacy Matters: This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Automotive Management System. Please read this policy carefully.

1. Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes our practices concerning the collection, use, and disclosure of information through our Automotive Management System (the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

  • Create an Account: Business name, shop name, contact information, email address, username, and password
  • Use the Service: Customer data, vehicle information, work order details, employee records, financial information, and other business data
  • Contact Support: Name, email address, phone number, and the content of your communications
  • Participate in Surveys: Responses to surveys, feedback forms, or questionnaires

2.2 Customer and Vehicle Information

As part of using the Service to manage your automotive business, you may enter information about your customers and their vehicles, including:

  • Customer names, addresses, phone numbers, and email addresses
  • Vehicle identification numbers (VINs), make, model, year, and license plates
  • Service history and maintenance records
  • Payment information and billing details
  • Insurance information
  • Emergency contact information

Important Note About Customer Data

When you enter customer information into our Service, you are the data controller, and we act as the data processor. You are responsible for obtaining appropriate consents from your customers and complying with applicable privacy laws.

2.3 Automatically Collected Information

When you access the Service, we automatically collect certain information, including:

  • Usage Data: Pages visited, features used, time spent, click patterns, and navigation paths
  • Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers
  • Location Data: Approximate geographic location based on IP address (not precise GPS location)
  • Log Data: Server logs, access times, and error reports
  • Cookies and Similar Technologies: Information stored through cookies, web beacons, and similar technologies

2.4 Payment Information

Payment processing is handled by third-party payment processors (such as Stripe or PayPal). We do not store complete credit card numbers on our servers. We may receive and store limited information such as:

  • Last four digits of credit card numbers
  • Card type and expiration date
  • Billing address
  • Transaction history

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Maintain the Service

  • Create and manage your account
  • Process your transactions and send related information
  • Provide customer support and respond to your inquiries
  • Store and organize your business data
  • Generate reports and analytics
  • Send service-related announcements and updates

3.2 To Improve and Develop the Service

  • Analyze usage patterns and trends
  • Develop new features and functionality
  • Test and troubleshoot technical issues
  • Conduct research and analysis
  • Monitor and analyze system performance

3.3 To Communicate With You

  • Send important notifications about your account or subscription
  • Respond to your requests, questions, and feedback
  • Provide technical support and assistance
  • Send newsletters and promotional materials (with your consent)
  • Inform you about updates, new features, and service changes

3.4 For Security and Fraud Prevention

  • Detect, prevent, and address technical issues
  • Protect against fraudulent, unauthorized, or illegal activity
  • Verify user identity and authenticate access
  • Enforce our Terms and Conditions
  • Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

Service Provider Type Purpose Data Shared
Cloud Hosting Server infrastructure and data storage All account and business data
Payment Processors Process subscription payments Billing information, transaction details
Email Services Send notifications and communications Email addresses, message content
Analytics Providers Analyze usage and improve service Usage data, device information
Customer Support Provide technical assistance Contact information, support tickets

All service providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

  • Comply with legal obligations or court orders
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public
  • Protect against legal liability

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement comprehensive security measures to protect your information, including:

5.1 Technical Security Measures

  • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
  • Data Encryption at Rest: Sensitive data is encrypted when stored in our databases
  • Secure Authentication: Password hashing using industry-standard algorithms
  • Firewall Protection: Network-level security to prevent unauthorized access
  • Regular Security Audits: Periodic vulnerability assessments and penetration testing
  • Secure Development: Following secure coding practices and security review processes

5.2 Organizational Security Measures

  • Access Controls: Strict access controls limiting who can access your data
  • Employee Training: Regular security awareness training for all employees
  • Confidentiality Agreements: All employees sign confidentiality agreements
  • Incident Response Plan: Documented procedures for handling security incidents
  • Data Backup: Regular automated backups with secure storage

5.3 Your Security Responsibilities

While we implement strong security measures, you also play a role in protecting your account:

  • Choose a strong, unique password
  • Never share your login credentials
  • Log out when using shared computers
  • Keep your contact information up to date
  • Report any suspicious activity immediately

Security Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable laws and describe the steps we're taking to address the situation.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

While your account is active, we retain all your data to provide the Service.

6.2 Inactive Accounts

If your account becomes inactive or you cancel your subscription:

  • We retain your data for 30 days to allow for account reactivation
  • After 30 days, your data may be permanently deleted
  • You may request a data export within the 30-day period
  • Some data may be retained longer if required for legal or accounting purposes

6.3 Legal Obligations

We may retain certain information to comply with legal obligations, such as:

  • Tax records (typically 7 years)
  • Transaction records (as required by financial regulations)
  • Records needed for legal disputes or investigations

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

  • Right to Access: Request a copy of the personal information we hold about you
  • Data Portability: Request your data in a structured, machine-readable format

7.2 Correction and Deletion

  • Right to Correct: Request correction of inaccurate or incomplete information
  • Right to Delete: Request deletion of your personal information (subject to legal obligations)

7.3 Control and Consent

  • Right to Object: Object to certain types of processing
  • Right to Restrict: Request restriction of processing in certain circumstances
  • Right to Withdraw Consent: Withdraw consent for processing based on consent

7.4 How to Exercise Your Rights

To exercise any of these rights, you can:

  • Log into your account and update your information directly
  • Contact us at privacy@automotivemanager.com
  • Submit a request through our support portal

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve the Service. We use the following types of cookies:

Cookie Type Purpose Duration
Essential Cookies Required for basic functionality (login, security) Session
Functional Cookies Remember your preferences and settings Persistent
Analytics Cookies Understand how you use the Service Persistent
Performance Cookies Monitor and improve system performance Persistent

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service. Most browsers allow you to:

  • View what cookies are stored and delete them individually
  • Block third-party cookies
  • Block all cookies from specific websites
  • Block all cookies from being set
  • Delete all cookies when you close your browser

9. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites or services you access.

9.1 Third-Party Integrations

If you choose to integrate third-party services with your account (such as payment gateways or accounting software), those services may have access to your information as needed to provide their services. Review their privacy policies before connecting.

10. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country.

When we transfer information internationally, we implement appropriate safeguards, including:

  • Standard contractual clauses approved by relevant authorities
  • Ensuring adequate data protection measures are in place
  • Complying with applicable data transfer regulations

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

12.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected, the sources from which we collected it, the purposes for collection, and the categories of third parties with whom we share it.

12.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

12.3 Right to Opt-Out

We do not sell personal information. If we ever do so in the future, you will have the right to opt-out.

12.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

12.5 Exercising Your Rights

To exercise your CCPA rights, contact us at privacy@automotivemanager.com or call 1-800-XXX-XXXX.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

13.1 Legal Basis for Processing

We process your personal information based on:

  • Contract Performance: To provide the Service and fulfill our contractual obligations
  • Legitimate Interests: To improve our Service, prevent fraud, and ensure security
  • Legal Compliance: To comply with applicable laws and regulations
  • Consent: Where you have given explicit consent (which you may withdraw at any time)

13.2 Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at dpo@automotivemanager.com.

13.3 Supervisory Authority

You have the right to lodge a complaint with your local supervisory authority if you believe we have not complied with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to your registered email address
  • Displaying a prominent notice in the Service

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@automotivemanager.com
Support Email: support@automotivemanager.com
Data Protection Officer: dpo@automotivemanager.com
Address: [Your Business Address]
Phone: [Your Phone Number]

Response Time: We will respond to your privacy inquiries within 30 days.

Legal Disclaimer: This privacy policy is provided as a template. You should consult with a qualified attorney and privacy professional to ensure it meets the specific legal requirements for your business, jurisdiction, and applicable privacy regulations (GDPR, CCPA, etc.).