Unable To Connect To Call Center [12/2019 - ]: Procedure

1. Move the vehicle.
   1. If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.

      OK

      Same problem does not occur.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

See step  2

1. Turn the ignition switch off.
2. Connect the GTS to the DLC3.
3. Turn the ignition switch to ON and wait for 10 seconds or more.
4. Turn the GTS on.
5. Clear the DTCs.

   Body Electrical > Telematics > Clear DTCs 

6. Check for DTCs and check that no DTCs are output.

   Body Electrical > Telematics > Trouble Codes 

   OK

   No DTCs are output.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

GO TO DIAGNOSTIC TROUBLE CODE CHART 

Refer to DIAGNOSTIC TROUBLE CODE CHART [12/2019 - 10/2022] , or refer to DIAGNOSTIC TROUBLE CODE CHART [10/2022 - 11/2024] , or refer to DIAGNOSTIC TROUBLE CODE CHART [11/2024 - ]

Result: 

OK 

See step  3

1. Check "DCM Operation History".

   Refer to DCM OPERATION HISTORY [12/2019 - ]

   Result

   Result	Proceed to
   The value of "Electric Level" is low (Level 0 or Level 1)	A
   No problems with signal strength or communication	B

   HINT: 

   If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.

Result: 

B 

CONTACT SERVICE CENTER 

Result: 

A 

See step  4

1. Replace the DCM (telematics transceiver) with a new one.

   Refer to REMOVAL [12/2019 - 10/2022] , or refer to REMOVAL [10/2022 - 11/2023] , or refer to REMOVAL [11/2023 - ]

   NOTE:

   • The ignition switch must be off.
   • Do not exchange the DCM (telematics transceiver) with one from another vehicle.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

PERFORM DCM ACTIVATION 

Refer to DCM ACTIVATION [12/2019 - ]