How To Proceed With Troubleshooting [12/2019 - 11/2023]: Procedure

Result

Result: 

NEXT 

See step  2

HINT: 

• In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
• The following 5 items are important points for problem analysis:

  What	Vehicle model, system name
  When	Date, time, occurrence frequency
  Where	Road conditions
  Under what conditions?	Driving conditions, weather conditions
  How did it happen?	Problem symptoms

Result

Result: 

NEXT 

See step  3

1. Measure the auxiliary battery voltage with the ignition switch off.*1
2. Measure the auxiliary battery voltage.*2
   1. *1: for HV Model
   2. *2: for Gasoline Model

   Standard Voltage

   11 to 14 V

   If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

3. Check the fuses and relays.
4. Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  4

1. Using the GTS, check for CAN communication system DTCs.

   for HV Model: Refer to DIAGNOSIS SYSTEM [12/2019 - 09/2020] , or refer to DIAGNOSIS SYSTEM [09/2020 - 10/2021] , or refer to DIAGNOSIS SYSTEM [10/2021 - 10/2022] , or refer to DIAGNOSIS SYSTEM [10/2022 - 11/2023]

   for Gasoline Model: Refer to DIAGNOSIS SYSTEM [12/2019 - 09/2020] , or refer to DIAGNOSIS SYSTEM [09/2020 - 10/2022] , or refer to DIAGNOSIS SYSTEM [10/2022 - 11/2023]

   Result

   Result	Proceed to
   CAN DTCs are not output	A
   CAN DTCs are output	B

Result: 

B 

GO TO CAN COMMUNICATION SYSTEM 

for HV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2021] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2021 - 10/2022] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2022 - 11/2023]

for Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2022] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2022 - 11/2023]

Result: 

A 

See step  5

1. Using the GTS, check for LIN communication system DTCs.

   Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 11/2023]

   Result

   Result	Proceed to
   LIN DTCs are not output	A
   LIN DTCs are output	B

Result: 

B 

GO TO LIN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 11/2023] 

Result: 

A 

See step  6

1. Clear the DTCs.

   Refer to DTC CHECK / CLEAR [12/2019 - 11/2023] 

   Body Electrical > Back Door > Clear DTCs 

2. Recheck for DTCs.

   Body Electrical > Back Door > Trouble Codes 

   Result

   Result	Proceed to
   DTCs are not output	A
   DTCs are output	B

Result: 

B 

GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [12/2019 - 11/2023]  

Result: 

A 

See step  7

1. Refer to Problem Symptoms Table.

   Refer to PROBLEM SYMPTOMS TABLE [12/2019 - 11/2023] 

   Result

   Result	Proceed to
   Fault is not listed in Problem Symptoms Table	A
   Fault is listed in Problem Symptoms Table	B

Result: 

B 

See step  9

Result: 

A 

See step  8

1. Terminals of ECU

   Refer to TERMINALS OF ECU [12/2019 - 11/2023] 

2. Data List / Active Test

   Refer to DATA LIST / ACTIVE TEST [12/2019 - 11/2023] 

3. Operation Check

   Refer to OPERATION CHECK [12/2019 - 11/2023] 

4. Inspection

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  9

1. Check if the multiplex network door ECU has been removed and installed or replaced, or if any of the connectors have been disconnected, the cable has been disconnected from the negative (-) auxiliary battery terminal with the back door open or if any of the fuses in the power source circuit have been removed and installed or replaced.

   Result

   Result	Proceed to
   The multiplex network door ECU has been removed and installed or replaced, any of the connectors have been disconnected, the cable has been disconnected from the negative (-) auxiliary battery terminal with the back door open, or any of the fuses in the power source circuit have been removed and installed or replaced.	A
   The multiplex network door ECU has not been removed and installed or replaced and none of the connectors have been disconnected, the cable has not been disconnected from the negative (-) auxiliary battery terminal with the back door open and none of the fuses in the power source circuit have been removed and installed or replaced.	B

Result: 

B 

See step  11

Result: 

A 

See step  10

1. Initialize the power back door system.

   Refer to INITIALIZATION [12/2019 - 11/2023] 

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  11

Result

Result: 

NEXT 

END