My Settings cannot be Used on the Multi-display [10/2022 - ]: Procedure

1. Confirm problem symptoms
   1. Confirm the problem symptoms of the My Settings function, and proceed to the respective link.

   Result

   Problem symptoms	Proceed to
   The settings screen does not display the vehicle name or user name	A
   My Settings cannot be created, stored, deleted or uploaded	B
   A value of the My Settings function cannot be changed
   A value of the My Settings function changes by itself
   The data of the My Settings function cannot be transferred to another vehicle
   The individual cannot be identified	C

Result: 

B 

See step  3

Result: 

C 

See step  8

Result: 

A 

See step  2

1. Check that the telematics system operates normally.

   HINT: 

   Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - ]

   Result

   Result	Proceed to
   Malfunction not occurs	A
   Malfunction occurs	B

Result: 

A 

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY 

Refer to REMOVAL [10/2022 - 11/2023] , or refer to REMOVAL [11/2023 - ]

Result: 

B 

GO TO TELEMATICS SYSTEM 

Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - ]

1. Enter diagnostic mode.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

2. Select "Function Check/Setting" from the "Service Menu" screen.
3. Select "System Sensors Check" from the "Function Check/Setting I" screen.
4. Select "Time Setting" from the "System Sensors Check" screen.
5. Check "GNSS Time Setting screen and confirm that "Current time" is set correctly.

   Result

   Result	Proceed to
   "Current time" is correct	A
   "Current time" is not correct	B

Result: 

B 

GO TO PROBLEM SYMPTOMS TABLE (NAVIGATION FUNCTION) 

Refer to PROBLEM SYMPTOMS TABLE [10/2022 - 11/2024] , or refer to PROBLEM SYMPTOMS TABLE [11/2024 - ]

Result: 

A 

See step  4

1. Check that the customers smartphone and applications meet the following conditions:
   NOTE:

   If it is necessary to change smartphone settings, update software, etc., make sure to obtain the permission of the customer first.

2. The smartphone is turned on
3. The smartphone is ready to communicate
4. The operation of the smartphone has been confirmed
5. The time displayed by the smartphone is correct
6. Applications are installed
7. Each application is the latest version
8. Check for malfunctions and confirm that the device operates correctly.

   Result

   Result	Proceed to
   Malfunction does not occur	A
   Malfunction occurs	B

Result: 

A 

END (SMARTPHONE OR APPLICATION WAS CAUSE) 

Result: 

B 

See step  5

1. Check that the same user ID is not being used for other vehicles.
   NOTE:

   If it is necessary to confirm the settings of the smartphone, make sure to obtain the permission of the customer first.

   HINT: 

   When My Settings is used in a different vehicle, an on-screen message is displayed.

2. Check for malfunctions and confirm that the device operates correctly.

   Result

   Result	Proceed to
   Malfunction does not occur	A
   Malfunction occurs	B

Result: 

A 

END (SAME USER ID BEING USED FOR OTHER VEHICLE) 

Result: 

B 

See step  6

1. Check the PIN CODE matches the registered PIN code.

   Result

   Result	Proceed to
   PIN CODE does not match	A
   PIN CODE matches	B

Result: 

A 

USING THE APPLICATION, OBTAIN A NEW PIN CODE AND CHECK WHETHER THEY MATCH 

Result: 

B 

See step  7

1. Check that operation is normal from a dealer account in a different vehicle.

   Result

   Result	Proceed to
   Malfunction occurs	A
   Malfunction does not occur	B

Result: 

A 

END (CENTER WAS CAUSE) 

Result: 

B 

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY 

Refer to REMOVAL [10/2022 - 11/2023] , or refer to REMOVAL [11/2023 - ]

1. Check if the application is signed out.

   HINT: 

   When the IG is turned on and "Driver Recognition is disabled" is displayed on the multi-display, the user is signed out.

   Result

   Result	Proceed to
   The application is signed out	A
   The application is not signed out	B

Result: 

A 

SIGN INTO THE APPLICATION AND CHECK AGAIN 

Result: 

B 

See step  9

1. Check that the customers smartphone and applications meet the following conditions:
   NOTE:

   If it is necessary to change smartphone settings, update software, etc., make sure to obtain the permission of the customer first.

2. The smartphone is turned on
3. The smartphone is ready to communicate
4. Check that the "Bluetooth" setting of the smartphone is set to on
5. The operation of the smartphone has been confirmed
6. The time displayed by the smartphone is correct
7. Applications are installed
8. Each application is the latest version
9. The application is started and the user is signed in
10. The smartphone is displayed on "Bluetooth devices" on the My Settings screen of the in-vehicle device.
11. Check for malfunctions and confirm that the device operates correctly.

    Result

    Result	Proceed to
    Malfunction does not occur	A
    Malfunction occurs	B

Result: 

A 

END (SMARTPHONE OR APPLICATION WAS CAUSE) 

Result: 

B 

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY 

Refer to REMOVAL [10/2022 - 11/2023] , or refer to REMOVAL [11/2023 - ]