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Home >> Toyota >> 2021 >> Highlander LE, 4WD >> Repair and Diagnosis >> Accessories & Equipment >> Seats >> Front Power Seat Control System (W/ Memory) - Diagnostic Codes & Symptom Tests >> FRONT POWER SEAT CONTROL SYSTEM (w/ Memory) >> Wireless-linked Return Function does not Operate [12/2019 - 11/2023] >> Procedure

Wireless-linked Return Function does not Operate [12/2019 - 11/2023]: Procedure

  1. CHECK FRONT POWER SEAT OPERATION 
    1. Check the operation of the power seat.

      Refer to OPERATION CHECK [12/2019 - ]

    2. Check the seat position memory function.

      Refer to OPERATION CHECK [12/2019 - ]

    3. Check the seat position restoration function.

      Refer to OPERATION CHECK [12/2019 - ]

    4. Check the operation of memory registration of the memory call function.

      Refer to OPERATION CHECK [12/2019 - ]

      Result

      Result Proceed to
      OK A
      NG (Power seat operation) B
      NG (Seat position memory function) C
      NG (Seat position restoration function) D
      NG (Memory registration) E

    Result: 

    GO TO PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [12/2019 - ] 

    Result: 

    GO TO OTHER DIAGNOSIS PROCEDURE (Power Seat Position is not Memorized). Refer to  Power Seat Position is not Memorized [12/2019 - 11/2023]  

    Result: 

    GO TO OTHER DIAGNOSIS PROCEDURE (Power Seat does not Return to Memorized Position). Refer to  Power Seat does not Return to Memorized Position [12/2019 - 10/2022]  , or refer to  Power Seat does not Return to Memorized Position [10/2022 - 11/2023]  

    Result: 

    GO TO OTHER DIAGNOSIS PROCEDURE (Wireless Transmitter Memory Function does not Operate). Refer to  Wireless Transmitter Memory Function does not Operate [12/2019 - 11/2023]  

    Result: 

    See step  2

  2. CHECK MEMORY CALL FUNCTION (MEMORY REGISTRATION AND AUTOMATIC MEMORY CALL FUNCTION) 
    1. Check the memory registration and automatic memory call function of the memory call function.

      Refer to OPERATION CHECK [12/2019 - ]

      Result

      Result Proceed to
      Memory call function linked with the wireless unlock function does not operate. A
      Memory call function linked with the entry unlock function does not operate. B
      Memory call function linked with the wireless unlock function and entry unlock function both do not operate. C

    Result: 

    See step  9

    Result: 

    See step  15

    Result: 

    See step  3

  3. CHECK WIRELESS DOOR LOCK CONTROL SYSTEM 
    1. Check the wireless unlock function of the wireless door lock control system.

      Refer to OPERATION CHECK [12/2019 - 11/2023]

      OK

      Wireless unlock function is normal.

      Result

      Proceed to
      OK
      NG

    Result: 

    NG 

    GO TO WIRELESS DOOR LOCK CONTROL SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 11/2023] 

    Result: 

    OK 

    See step  4

  4. CHECK MEMORY CALL FUNCTION (MIRROR OPERATION) 
    1. Check the operation of the outer mirrors using the memory call function.

      Refer to OPERATION CHECK [12/2019 - 10/2022] , or refer to OPERATION CHECK [10/2022 - 11/2023]

      Result

      Result Proceed to
      Outer mirrors operate normally A
      Outer mirrors do not operate normally B

    Result: 

    See step  7

    Result: 

    See step  5

  5. REPLACE POSITION CONTROL ECU ASSEMBLY 
    1. Replace the position control ECU assembly with a new or known good one.

      Refer to REMOVAL [12/2019 - 10/2022] , or refer to REMOVAL [10/2022 - 11/2023]

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  6

  6. CHECK MEMORY CALL FUNCTION (MEMORY REGISTRATION AND AUTOMATIC MEMORY CALL FUNCTION) 
    1. Check the memory registration and automatic memory call function of the memory call function.

      Refer to OPERATION CHECK [12/2019 - ]

      OK

      Memory call function linked with the wireless unlock function operates normally.

      Result

      Proceed to
      OK
      NG

    Result: 

    OK 

    END (POSITION CONTROL ECU ASSEMBLY WAS DEFECTIVE) 

    Result: 

    NG 

    REPLACE MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU). Refer to  REMOVAL [12/2019 - 10/2022]  , or refer to  REMOVAL [10/2022 - 11/2023] 

  7. REPLACE MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU) 
    1. Replace the main body ECU (multiplex network body ECU) with a new or known good one.

      Refer to REMOVAL [12/2019 - 10/2022] , or refer to REMOVAL [10/2022 - 11/2023]

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  8

  8. CHECK MEMORY CALL FUNCTION (MEMORY REGISTRATION AND AUTOMATIC MEMORY CALL FUNCTION) 
    1. Check the memory registration and automatic memory call function of the memory call function.

      Refer to OPERATION CHECK [12/2019 - ]

      OK

      Memory call function linked with the wireless unlock function operates normally.

      Result

      Proceed to
      OK
      NG

    Result: 

    OK 

    END (MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU) WAS DEFECTIVE) 

    Result: 

    NG 

    REPLACE CERTIFICATION ECU (SMART KEY ECU ASSEMBLY). Refer to  REMOVAL [12/2019 - 11/2023] 

  9. CHECK SMART KEY SYSTEM (for Entry Function) 
    1. Check the entry unlock function of the smart key system (for entry function).

      Refer to OPERATION CHECK [12/2019 - 11/2023]

      OK

      Entry unlock function is normal.

      Result

      Proceed to
      OK
      NG

    Result: 

    NG 

    GO TO SMART KEY SYSTEM (for Entry Function). Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 11/2023] 

    Result: 

    OK 

    See step  10

  10. CHECK MEMORY CALL FUNCTION (MIRROR OPERATION) 
    1. Check the operation of the outer mirrors using the memory call function.

      Refer to OPERATION CHECK [12/2019 - 10/2022] , or refer to OPERATION CHECK [10/2022 - 11/2023]

      Result

      Result Proceed to
      Outer mirrors operate normally A
      Outer mirrors do not operate normally B

    Result: 

    See step  13

    Result: 

    See step  11

  11. REPLACE POSITION CONTROL ECU ASSEMBLY 
    1. Replace the position control ECU assembly with a new or known good one.

      Refer to REMOVAL [12/2019 - 10/2022] , or refer to REMOVAL [10/2022 - 11/2023]

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  12

  12. CHECK MEMORY CALL FUNCTION (MEMORY REGISTRATION AND AUTOMATIC MEMORY CALL FUNCTION) 
    1. Check the memory registration and automatic memory call function of the memory call function.

      Refer to OPERATION CHECK [12/2019 - ]

      OK

      Memory call function linked with the entry unlock function operates normally.

      Result

      Proceed to
      OK
      NG

    Result: 

    OK 

    END (POSITION CONTROL ECU ASSEMBLY WAS DEFECTIVE) 

    Result: 

    NG 

    REPLACE MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU). Refer to  REMOVAL [12/2019 - 10/2022]  , or refer to  REMOVAL [10/2022 - 11/2023] 

  13. REPLACE MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU) 
    1. Replace the main body ECU (multiplex network body ECU) with a new or known good one.

      Refer to REMOVAL [12/2019 - 10/2022] , or refer to REMOVAL [10/2022 - 11/2023]

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  14

  14. CHECK MEMORY CALL FUNCTION (MEMORY REGISTRATION AND AUTOMATIC MEMORY CALL FUNCTION) 
    1. Check the memory registration and automatic memory call function of the memory call function.

      Refer to OPERATION CHECK [12/2019 - ]

      OK

      Memory call function linked with the entry unlock function operates normally.

      Result

      Proceed to
      OK
      NG

    Result: 

    OK 

    END (MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU) WAS DEFECTIVE) 

    Result: 

    NG 

    REPLACE CERTIFICATION ECU (SMART KEY ECU ASSEMBLY). Refer to  REMOVAL [12/2019 - 11/2023] 

  15. CHECK MEMORY CALL FUNCTION (MIRROR OPERATION) 
    1. Check the operation of the outer mirrors using the memory call function.

      Refer to OPERATION CHECK [12/2019 - 10/2022] , or refer to OPERATION CHECK [10/2022 - 11/2023]

      Result

      Result Proceed to
      Outer mirrors operate normally A
      Outer mirrors do not operate normally B

    Result: 

    See step  18

    Result: 

    See step  16

  16. REPLACE POSITION CONTROL ECU ASSEMBLY 
    1. Replace the position control ECU assembly with a new or known good one.

      Refer to REMOVAL [12/2019 - 10/2022] , or refer to REMOVAL [10/2022 - 11/2023]

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  17

  17. CHECK MEMORY CALL FUNCTION (MEMORY REGISTRATION AND AUTOMATIC MEMORY CALL FUNCTION) 
    1. Check the memory registration and automatic memory call function of the memory call function.

      Refer to OPERATION CHECK [12/2019 - ]

      OK

      Memory call function linked with the wireless unlock and entry unlock function operate normally.

      Result

      Proceed to
      OK
      NG

    Result: 

    OK 

    END (POSITION CONTROL ECU ASSEMBLY WAS DEFECTIVE) 

    Result: 

    NG 

    REPLACE MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU). Refer to  REMOVAL [12/2019 - 10/2022]  , or refer to  REMOVAL [10/2022 - 11/2023] 

  18. READ VALUE USING GTS (MEMORY CALL REGISTRATION) 
    1. Read the Data List according to the display on the GTS.

      Body Electrical > Main Body > Data List 

      Tester Display Measurement Item Range Normal Condition Diagnostic Note
      Mem SW No. w/KeyID1 Memory switch linked with key ID1 NONE, MEM SW1, MEM SW2 or MEM SW3 NONE: No switches linked with key ID1
      MEM SW1: M1 switch linked with key ID1
      MEM SW2: M2 switch linked with key ID1
      MEM SW3: M3 switch linked with key ID1*
      -
      Mem SW No. w/KeyID2 Memory switch linked with key ID2 NONE, MEM SW1, MEM SW2 or MEM SW3 NONE: No switches linked with key ID2
      MEM SW1: M1 switch linked with key ID2
      MEM SW2: M2 switch linked with key ID2
      MEM SW3: M3 switch linked with key ID2*
      -
      Mem SW No. w/KeyID3 Memory switch linked with key ID3 NONE, MEM SW1, MEM SW2 or MEM SW3 NONE: No switches linked with key ID3
      MEM SW1: M1 switch linked with key ID3
      MEM SW2: M2 switch linked with key ID3
      MEM SW3: M3 switch linked with key ID3*
      -
      Mem SW No. w/KeyID4 Memory switch linked with key ID4 NONE, MEM SW1, MEM SW2 or MEM SW3 NONE: No switches linked with key ID4
      MEM SW1: M1 switch linked with key ID4
      MEM SW2: M2 switch linked with key ID4
      MEM SW3: M3 switch linked with key ID4*
      -
      Mem SW No. w/KeyID5 Memory switch linked with key ID5 NONE, MEM SW1, MEM SW2 or MEM SW3 NONE: No switches linked with key ID5
      MEM SW1: M1 switch linked with key ID5
      MEM SW2: M2 switch linked with key ID5
      MEM SW3: M3 switch linked with key ID5*
      -
      Mem SW No. w/KeyID6 Memory switch linked with key ID6 NONE, MEM SW1, MEM SW2 or MEM SW3 NONE: No switches linked with key ID6
      MEM SW1: M1 switch linked with key ID6
      MEM SW2: M2 switch linked with key ID6
      MEM SW3: M3 switch linked with key ID6*
      -
      Mem SW No. w/KeyID7 Memory switch linked with key ID7 NONE, MEM SW1, MEM SW2 or MEM SW3 NONE: No switches linked with key ID7
      MEM SW1: M1 switch linked with key ID7
      MEM SW2: M2 switch linked with key ID7
      MEM SW3: M3 switch linked with key ID7*
      -
      1. *: Although the item is displayed on the GTS, it is not applicable to this vehicle.

      Body Electrical > Main Body > Data List 

      Tester Display
      Mem SW No. w/KeyID1
      Mem SW No. w/KeyID2
      Mem SW No. w/KeyID3
      Mem SW No. w/KeyID4
      Mem SW No. w/KeyID5
      Mem SW No. w/KeyID6
      Mem SW No. w/KeyID7
    2. Enter the following menus: Body Electrical / Driver Seat / Data List.
    3. Read the Data List according to the display on the GTS.

      Body Electrical > Driver Seat > Data List 

      Tester Display Measurement Item Range Normal Condition Diagnostic Note
      Seat Memory No1 Seat position memorized with M1 switch Mem or Not Mem Mem: Memorized
      Not Mem: Not memorized
      -
      Seat Memory No2 Seat position memorized with M2 switch Mem or Not Mem Mem: Memorized
      Not Mem: Not memorized
      -

      Body Electrical > Driver Seat > Data List 

      Tester Display
      Seat Memory No1
      Seat Memory No2

      OK

      A seat position has been memorized for the seat position memory switch linked to the electrical key transmitter sub-assembly. (For example, the value of "Mem SW No. w/KeyID1" is MEM SW1 and the value of "Seat Memory No1" is Mem.)

      Result

      Proceed to
      OK
      NG

    Result: 

    NG 

    PERFORM MEMORY CALL REGISTRATION. Refer to  OPERATION CHECK [12/2019 - ] 

    Result: 

    OK 

    See step  19

  19. READ VALUE USING GTS (DRIVER DOOR COURTESY SWITCH) 
    1. Read the Data List according to the display on the GTS.

      Body Electrical > Main Body > Data List 

      Tester Display Measurement Item Range Normal Condition Diagnostic Note
      FL Door Courtesy SW Front door courtesy light switch assembly (driver door) signal ON or OFF ON: Driver door open
      OFF: Driver door closed
      -

      Body Electrical > Main Body > Data List 

      Tester Display
      FL Door Courtesy SW

      OK

      On the GTS screen, ON or OFF is displayed accordingly.

      Result

      Proceed to
      OK
      NG

    Result: 

    NG 

    GO TO LIGHTING SYSTEM (Door Courtesy Switch Circuit). Refer to  Front Door Courtesy Switch Circuit [12/2019 - 11/2023] 

    Result: 

    OK 

    See step  20

  20. REPLACE MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU) 
    1. Replace the main body ECU (multiplex network body ECU) with a new or known good one.

      Refer to REMOVAL [12/2019 - 10/2022] , or refer to REMOVAL [10/2022 - 11/2023]

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  21

  21. CHECK MEMORY CALL FUNCTION (MEMORY REGISTRATION AND AUTOMATIC MEMORY CALL FUNCTION) 
    1. Check the memory registration and automatic memory call function of the memory call function.

      Refer to OPERATION CHECK [12/2019 - ]

      OK

      Memory call functions linked with the wireless unlock function and entry unlock function operate normally.

      Result

      Proceed to
      OK
      NG

    Result: 

    OK 

    END (MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU) WAS DEFECTIVE) 

    Result: 

    NG 

    REPLACE CERTIFICATION ECU (SMART KEY ECU ASSEMBLY). Refer to  REMOVAL [12/2019 - 11/2023]