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Remote Service Malfunction [12/2019 - 10/2022]: Procedure

  1. CHECK CAN COMMUNICATION SYSTEM 
    1. Connect the GTS to the DLC3.
    2. Turn the ignition switch to ON.
    3. Turn the GTS on.
    4. Enter the following menus: Bus Check.

      For HV Model: Refer to DIAGNOSIS SYSTEM [12/2019 - 09/2020] , or refer to DIAGNOSIS SYSTEM [09/2020 - 10/2021] , or refer to DIAGNOSIS SYSTEM [10/2021 - 10/2022]

      For Gasoline Model: Refer to DIAGNOSIS SYSTEM [12/2019 - 09/2020] , or refer to DIAGNOSIS SYSTEM [09/2020 - 10/2022]

    5. Check that all ECUs and sensors that use CAN communication are connected.

      Result

      Result Proceed to
      There are no connection problems. A
      There is a connection problem. B

    Result: 

    B 

    GO TO CAN COMMUNICATION SYSTEM 

    For HV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2021] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2021 - 10/2022]

    For Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2022]

    Result: 

    A 

    See step  2

  2. CHECK DTC OUTPUT 
    1. Connect the GTS to the DLC3.
    2. Turn the ignition switch to ON.
    3. Turn the GTS on.
    4. Enter the following menus: Health Check.
    5. Check for DTCs.

      Result

      Result Proceed to
      DTCs are not output. A
      DTCs are output. B

    Result: 

    B 

    INSPECT EACH ECU SYSTEM 

    Result: 

    A 

    See step  3

  3. CHECK OPERATION OF EACH SYSTEM 
    1. Check that each system related to Remote Connect operates normally.
      1. Check power door lock control system

        Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 11/2023]

      2. Check smart key system (for Entry Function)

        Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 11/2023]

      3. Check smart key system (for Start Function)

        For HV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2021] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2021 - 11/2023]

        For Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2021] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2021 - 11/2023]

      4. Check theft deterrent system

        Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 11/2023]

      5. Check meter/gauge system

        Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - ]

      6. Check lighting system (EXT)

        w/o AFS: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 11/2023]

        w/ AFS: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 11/2023]

      7. Check air conditioning system

        For HV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2021] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2021 - 11/2023]

        For Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2022]

      Result

      Result Proceed to
      All of the systems related to Remote Connect operate normally. A
      Any system related to Remote Connect does not operate normally. B

    Result: 

    B 

    GO TO ABNORMAL SYSTEM 

    Result: 

    A 

    See step  4

  4. CHECK DCM OPERATION HISTORY 
    1. Check DCM Operation History.

      Refer to OPERATION CHECK [12/2019 - ]

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    CONTACT SERVICE CENTER 

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