Safety Recall 20TA02 (Interim Notice 20TB02) - Remedy Notice - Multiple Models And Model Years Vehicle May Stall During Driving At Higher Speed - NHTSA Recall No. 20V-012 & 20V-682 (T-CP-20TB02-A110-D)

WARNING: This page is about the Highlander Hybrid LE, 2.5L Eng VIN A, which is a different variant/trim than selected.

Publication date: 2021-03-11
Reference number: T-CP-20TB02-A110-D
Supersedes refnos: 20TA02, 20TB02, T-CP-20TA02-A110-D

SAFETY RECALL 20TA02 (INTERIM NOTICE 20TB02) - REMEDY NOTICE - MULTIPLE MODELS AND MODEL YEARS VEHICLE MAY STALL DURING DRIVING AT HIGHER SPEED - NHTSA RECALL NO. 20V-012 & 20V-682

SERVICE CAMPAIGN BULLETIN

Reference Number(s): T-CP-20TB02-A110-D, Date of Issue: March 11, 2021

TOYOTA:	2014-2015 4Runner; 2018-2019 4Runner; 2018-2020 Avalon; 2018-2020 Camry; 2018-2020 Corolla; 2019 Corolla Hatchback; 2017-2019 Highlander; 2014-2015 Land Cruiser; 2018-2019 Land Cruiser; 2019-2020 Rav4; 2018-2020 Sequoia; 2017-2020 Sienna; 2017-2020 Tacoma; 2018-2020 Tundra; 2014 FJ Cruiser
SERVICE CATEGORY:	REMEDY NOTICE
SECTION:	CAMPAIGN
COPYRIGHT:	© 2018 Toyota, USA License Agreement TMS1002

SERVICE INFORMATION

Quality

IMPORTANT UPDATE

The attached Dealer Letter has been updated. Refer to the details below.

DATE	TOPIC
March 11, 2021	The remedy for Phase 9 vehicles is now available Estimated Remedy Availability Timing has been updated for 2017 Sienna (FWD) and RAV4 (USA Built)
February 25, 2021	The remedy for Phase 8 vehicles is now available
February 18, 2021	The remedy for Phase 7 vehicles is now available Estimated Remedy Availability Timing has been updated for Sequoia and Tundra
February 12, 2021	Estimated Remedy Availability Timing has been updated for Land Cruiser and 2018-2020 Sienna (FWD) Owner Letter Mailing Date Section has been updated
January 28, 2021	The remedy for Phase 6 vehicles is now available Owner Letter Mailing Date Section has been updated
January 13, 2021	Estimated Remedy Availability Timing has been updated for Highlander, RAV4 (Japan Prod), Camry (Japan Prod), Corolla and Corolla Hatchback Owner Letter Mailing Date section has been updated Loaner Vehicle Reimbursement Procedure section has been updated
December 18, 2020	Toyota has added approximately 8, 000 vehicles to this Recall
December 11, 2020	Estimated Remedy Availability Timing has been updated for the vehicles added on October 28, 2020 The NHTSA recall no. applicable to the vehicles added on October 28, 2020 has been added The Owner Letter Mailing Date section of the Dealer Letter has been updated
October 28, 2020	Toyota has added approximately 1, 327, 800 vehicles to this Recall
October 22, 2020	The remedy for Phase 5 vehicles is now available
September 30, 2020	The remedy for Phase 4 vehicles is now available
September 3, 2020	The claim filing instructions for Highlander have been updated
July 29, 2020	The remedy for Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility company is now available Additional interim rental opcodes have been added to the Dealer Letter The claim filing instructions for Highlander have been clarified
July 1, 2020	The remedy for Phase 3 vehicles is now available
June 25, 2020	The remedy for Phase 2 vehicles is now available

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

Thank you for your cooperation.

COVERED VEHICLES

Model/Years

Production Period

Approximate Total Vehicles

⁽¹⁾Approximate Stop Sale Dealer Inventory

2014 - 2015 4Runner

Early September 2013 - Mid-February 2015

112, 500

2018 - 2019 4Runner

Late May 2018 - Early April 2019

121, 400

2018 - 2020 Avalon

Early April 2018 - Early October 2019

33, 700

100

2018 - 2020 Camry

Mid-November 2017 - Mid-February 2019

590, 800

2018 - 2020 Corolla

Mid-October 2017 - Early July 2019

371, 300

2019 Corolla Hatchback

Mid-June 2018 - Early November 2018

10, 300

2017 - 2019 Highlander

Mid-July 2017 - Early December 2019

519, 500

2014 - 2015 Land Cruiser

Early September 2013 - Mid-March 2015

4, 500

2018 - 2019 Land Cruiser

Mid-July 2018 - Early April 2019

2, 800

2019 - 2020 Rav4

Early October 2018 - Early October 2019

187, 500

2018 - 2020 Sequoia

Early April 2018 - Late July 2019

14, 800

2017 - 2020 Sienna

Early September 2017 - Early September 2019

166, 300

2017 - 2020 Tacoma

Early September 2017 - Mid-September 2019

502, 450

2018 - 2020 Tundra

Early April 2018 - Mid-July 2019

113, 450

2014 FJ Cruiser

Early September 2013 - Early August 2014

17, 200

⁽¹⁾

This count represents the approximate stop sale dealer inventory count for vehicles added on October 28, 2020, based Toyota's records. For vehicles added on December 18, 2020, Toyota did not find any additional new vehicle inventory in its records. Actual vehicles in your dealership subject to the stop sale may vary and each dealer should confirm its inventory status. It is possible vehicles previously included in this recall in January and March remain in dealer inventory. The remedy is available for vehicles included in January and March and the remedy must be performed before sale of those vehicles. Dealers can identify if any of their new vehicle inventory have this Safety Recall open in the Vehicle Inventory Summary available in Dealer Daily.

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer inventory Procedures section for more details.

On December 18, 2020, Toyota amended a previously filed Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Defect Information Report (DIR) informs NHTSA of Toyota's intent to amend the prior voluntary Safety Recall to add certain:

2019 Sequoia
2019 Tacoma
2019 Tundra

NOTE:

When this Safety Recall was first announced on January 13, 2020 , there were approximately 564, 300 vehicles covered.
On March 4, 2020 , this Safety Recall was amended to cover a total of approximately 1, 433, 050 vehicles.
On October 28, 2020 , this Safety Recall was amended to cover a total of approximately 2, 760, 500 vehicles.
On December 18, 2020 , this Safety Recall was amended to cover a total of approximately 2, 768, 500 vehicles.

CONDITION

The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

REMEDY

Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE.

Toyota is conducting a phased implementation of the remedy. Refer to the tables below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model.

NOTE: The dates specified in this table are estimates and are subject to change.

VEHICLES ADDED ON OCTOBER 28, 2020 AND DECEMBER 18, 2020

COVERED VEHICLES

Phase	Model	Approximate Total Vehicles	Estimated Remedy Availability Timing
6	Sienna (AWD)	12, 500
	Avalon	1
	Camry (Japan Built)	1, 100
7	Corolla	6, 600
	Rav4 (Japan Built)	2, 000
	Corolla Hatchback	10, 300
8	Avalon	13, 000
	Camry (USA Built)	570, 400
	Highlander	143, 800
	Sequoia	3, 700
	Tundra	41, 600
9	Tacoma (4cyl)	16, 750
10	2017 Tacoma (V6)	31, 800	Mid-March 2021
10	Land Cruiser	2, 800	Mid-March 2021
11	4Runner	121, 400	Late March 2021
	2018 - 2020 Tacoma (V6)	130, 100
	2018 - 2020 Sienna (FWD)	38, 900
12	2017 Sienna (FWD)	11, 400	Mid-April 2021
13	Rav4 (USA Built)	185, 480	Late April 2021
*Dealers may check TIS/Service Lane to confirm if a specific vehicle is included in the population of vehicles that Toyota added to this Recall on October 28, 2020 or December 18, 2020. See below.

VEHICLES INVOLVED AS OF MARCH 4, 2020

COVERED VEHICLES

Phase	Model	Approximate Total Vehicles
	FJ Cruiser	17, 200
	2014 MY 4Runner	65, 000
1	Sequoia	11, 100
1	Tundra	71, 800
	2019 MY Avalon	19, 900
	Camry	19, 300
2	Corolla	364, 700
2	Highlander	375, 850
	2018 MY Avalon	800
3	Sienna	111, 500
	2015 MY 4Runner	47, 500
4	Tacoma	323, 900
5	Land Cruiser	4, 500

*Sienna Mobility Vehicles: Refer to the polices on the next page related to Sienna vehicles that have been converted for wheelchair accessibility.

SIENNA MOBILITY VEHICLES, TOYOTA-AUTHORIZED CONVERSION

Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company are eligible to have the remedy performed, once available. Refer to the Technical Instructions on TIS for the remedy procedure instructions.

Dealers should confirm in TIS/Service Lane if a mobility vehicle has been converted by an authorized company as shown below:
In rare cases, Sienna vehicles converted by an authorized company may not appear in Toyota's records and; therefore, may not appear on TIS/Service lane as shown above. These vehicles should still have the remedy performed per the Technical Instructions.
Below is the list of companies that are authorized by Toyota to convert Sienna vehicles for wheelchair accessibility.
- The Braun Corporation (Braun Ability)
- Vantage Mobility International (VMI)

SIENNA MOBILITY VEHICLES, NON-TOYOTA-AUTHORIZED CONVERSION

Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle's performance.

Subject to individual review by the dealer and notwithstanding Toyota's recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota's Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6 - 2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle's non-Toyota-approved modifications.

Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications.

If the dealer decides it cannot complete the repair on a non-authorized conversion due the modifications in that case, the dealer may advise the customer that they have the option of contacting the conversion company for direction. Although the conversion company may or may not be able to provide a solution for the customer, the conversion company may, in the alternative , remove the fuel tank and fuel suction tube assembly, at the customer or conversion company's expense. In this case, the Toyota dealer could then be able to install the remedy low-pressure fuel pump into the fuel suction tube assembly free-of-charge. The re-installation of the fuel suction tube assembly and fuel tank into the vehicle would need to be performed at the customer or conversion company's expense by the conversion company in this case.

CAMPAIGN PHASE INTERPRETATION

Check each VIN in TIS for specific vehicle status. This Safety Recall has expanded and is being administered in phases due to parts availability. Please confirm each VIN using TIS to determine if the vehicle is in the remedy phase or the interim (remedy not available) phase. Only perform the repair if it is available for the specific VIN. Dealers are NOT to perform repairs on vehicles that are in the interim phase.

STATUS IDENTIFICATION

Campaign Description: 20TA02 Remedy
Completion Status: Not Completed

This vehicle is eligible to have the remedy performed.

STATUS IDENTIFICATION

Campaign Description: 20TB02 Interim
Completion Status: Not Completed

This vehicle is in the interim phase; the remedy CANNOT be performed at this time.

COVERED VEHICLES

There are now approximately 2, 768, 500 vehicles covered by this Safety Recall. Approximately 20, 750 vehicles involved in this Safety Recall were distributed to Puerto Rico. Refer to the covered vehicles summary attached near the bottom of this document for additional details on the covered vehicles.

CERTAIN 2018 - 2019 MODEL YEAR 4RUNNER AND 2018 - 2019 MODEL YEAR LAND CRUISER VEHICLES ARE INCLUDED IN THIS RECALL

Out of an abundance of caution, Toyota originally included certain 2018 - 2019 model year 4Runner and 2018 - 2019 model year Land Cruiser vehicles in the recall population when this recall was first initiated on January 13, 2020. On March 4, 2020, Toyota amended the recall population based on its understanding of the factors necessary to cause the recall condition. Based on information available at that time, the models in the table below were removed from the recall.

Toyota continued to investigate the issue and new information from the investigation indicated that the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. Thus, Toyota further expanded the recall population on October 28, 2020 and the vehicles in the table below (previously removed in March) are included.

COVERED VEHICLES

Model/Years	Production Period	Approximate Total Vehicles Removed
2018 - 2019 4Runner	Early August 2018 - Late January 2019	72, 700
2018 - 2019 Land Cruiser	Early August 2018 - Late January 2019	1, 900

Owners may have received an interim letter in late February 2020; however, Toyota sent a subsequent letter to owners of these vehicles between late April 2020 and early May 2020 explaining that they were not involved in this recall based on the information available at that time. Toyota is re-notifying the owners of these vehicles to advise them that they are now involved in this recall and explain this situation.

Toyota has updated this document with a sample of the letter, and the mailing period.

OWNER LETTER MAILING DATE

Refer to the table below for the owner letter mailing period.

OWNER LETTER MAILING DATE

Letter Type	Applicable Vehicles	Letter Mailing Period	Attached Sample
Interim	Vehicles added on January 13, 2020	Mid-February 2020 - Mid-March 2020	Sample A
	Vehicles added on March 4, 2020	Early April 2020 - Early May 2020	Sample B
	Vehicles removed on March 4, 2020	Late April 2020 - Early May 2020	Sample C
Remedy	Vehicles added on January 13, 2020 and March 4, 2020, except Sienna	Toyota will begin notifying owners about the remedy approximately one week after the remedy becomes available for their vehicle.	Sample D
Remedy	Sienna vehicles added on January 13, 2020 and March 4, 2020		Sample E
Interim	Vehicles added on October 28, 2020	Late November 2020 - Late December 2020	Sample F
Interim	Vehicles removed on March 4, 2020 and added on October 28, 2020	Late November 2020 - Late December 2020	Sample G
Interim Vehicles added on December 18, 2020 Mid-January 2021 Sample F
Remedy	Vehicles added October 28, 2020 and December 18, 2020	Toyota will begin notifying owners about the remedy approximately one week after the remedy becomes available for their vehicle.	Sample H
Remedy	Sienna vehicles added on October 28, 2020		Sample J

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership's responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility and remedy availability by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

NEW VEHICLES IN DEALERSHIP INVENTORY

There are approximately 530 vehicles in new dealer inventory as of October 27, 2020.
This count represents the approximate stop sale dealer inventory count for vehicles added on October 28, 2020, based Toyota's records. For vehicles added on December 18, 2020, Toyota did not find any additional new vehicle inventory in its records. Actual vehicles in your dealership subject to the stop sale may vary and each dealer should confirm its inventory status. It is possible vehicles previously included in this recall in January and March remain in dealer inventory. The remedy is available for vehicles included in January and March and the remedy must be performed before sale of those vehicles. Dealers can identify if any of their new vehicle inventory have this Safety Recall open in the Vehicle Inventory Summary available in Dealer Daily.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations 577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE:

New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/ ). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

INSPECTION REMINDER MIRROR HANG TAGS FOR COVERED VEHICLES IN NEW DEALER STOCK

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle's glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

PARTS INFORMATION

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

PRE-OWNED VEHICLES IN DEALER INVENTORY (FOR VEHICLES WITH REMEDY NOT AVAILABLE)

For vehicles that the remedy is not yet available for, Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com . In the subject Line of the email, state "Disclosure Form 20TA02/20TB02" and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/ ). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

PRE-OWNED VEHICLES IN DEALER INVENTOR

(For Vehicles with Remedy Available)

For vehicles that have the remedy available, to ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com . In the subject line of the email state, "Disclosure Form 20TA02/20TB02" and include the VIN.

TOYOTA CERTIFIED USED VEHICLE (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

TOYOTA RENT-A-CAR (TRAC) & SERVICE LOANERS

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

Customer Handling, Parts Ordering, and Remedy Procedures

CUSTOMER CONTACTS

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

OPTIMAL FUEL LEVEL

Your dealership and your customers may both benefit from decreased repair times if the customer arrives at the dealership with the optimal level of fuel in their vehicle because it will eliminate the need to drain fuel during the repair process.

Below are the optimal fuel levels recommended by Toyota. While it is not a requirement, Toyota recommends that you share this with customers when scheduling appointments. Toyota has also included this recommendation in the owner letter.

Model

Slightly less than full

3/4 tank or less

1/3 tank or less

Empty

FJ Cruiser

4Runner

Camry

Avalon

Highlander

Corolla

Tacoma

Corolla Hatchback

Sequoia

Tundra

Rav4

Sienna⁽¹⁾

⁽¹⁾	The owner letter for Sienna will recommend arriving to the dealership with 1/3 tank or less.

SALVAGE TITLE VEHICLES

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17 , "What Is Not Covered by The Toyota New Vehicle Limited Warranty".

MEDIA CONTACTS

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292 1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

PARTS ORDERING PROCESS

Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

Parts Lookup Website

Use the 20TA02 parts lookup website to view the remedy parts needed for a specific VIN involved in this Safety Recall. This website is for parts lookup only and will not order parts. The website URL, username, and default password are listed below:

https://20ta02.imagespm.info

Username: 5-digit Dealer Code

Default Password: XXXXX

Each dealer only has a single account, please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website.

TECHNICIAN TRAINING REQUIREMENTS

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course "Safety Recall and Service Campaign Essentials". To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

Certified Technician any Specialty
Expert Technician any Specialty
Master Technician
Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com . It is the dealership's responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

REMEDY PROCEDURES

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

REPAIR QUALITY CONFIRMATION

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

PARTS RECOVERY PROCEDURES

All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.

To help minimize dealer storage challenges, Toyota recommends that dealers:

File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

Refer to Warranty Policies 9.3 and 9.6 for additional details.

VEHICLES EMISSION RECALL PROOF OF CORRECTION FORM (CALIFORNIA ONLY)

As this Safety Recall includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall - Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007).

Please complete the form and provide it to the owner. The first non-completed VINs will be submitted to the California state DMV by early January 2021. If the vehicle owner's warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner.

Warranty Reimbursement Procedures

LOANER VEHICLE OR ALTERNATIVE TRANSPORTATION REIMBURSEMENT PROCEDURE

Until the remedy is available, if a customer is uncomfortable driving their vehicle, a loaner vehicle or alternative transportation may be provided and claimed up to the maximum rate using the Op Code(s) shown in the tables below.
NOTE: all charges must be filed using the appropriate rental Op Code(s) below.
If alternative transportation is required due to parts back order, a loaner vehicle or alternative transportation may be claimed up to the maximum rate using the Op Code(s) shown in the tables below.

Customer's involved vehicle is a 4Runner, Camry, FJ Cruiser, Highlander, Land Cruiser, Sequoia, Sienna, Corolla, Avalon, Rav4 and Corolla Hatchback ($35.00/day max rate)

WARRANTY REIMBURSEMENT PROCEDURES

OpCode File under designation 20TB02	Description
TB2RC1	Vehicle Rental 1 - 30 Days
TB2RC2	Vehicle Rental 31 - 60 Days
TB2RC3	Vehicle Rental 61 - 90 Days
TB2RC4	Vehicle Rental 91 - 120 Days
TB2RC5	Vehicle Rental 121 - 150 Days
TB2RC6	Vehicle Rental 151 - 180 Days
TB2RC7	Vehicle Rental 181 - 210 Days
TB2RC8	Vehicle Rental 211 - 240 Days

Customer's involved vehicle is a Tacoma or Tundra ($60.00/day max rate)

WARRANTY REIMBURSEMENT PROCEDURES

OpCode File under designation 20TB02	Description
TB2RT1	Vehicle Rental 1 - 30 Days
TB2RT2	Vehicle Rental 31 - 60 Days
TB2RT3	Vehicle Rental 61 - 90 Days
TB2RT4	Vehicle Rental 91 - 120 Days
TB2RT5	Vehicle Rental 121 - 150 Days
TB2RT6	Vehicle Rental 151 - 180 Days
TB2RT7	Vehicle Rental 181 - 210 Days
TB2RT8	Vehicle Rental 211 - 240 Days
TB2RT9	Vehicle Rental 241 - 270 Days

NOTE:

Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
Dealers will be allowed to file these Op Codes up to 90 days after the final phase has launched into remedy. After that time, no claims for alternative transportation reimbursement will be accepted.

OFFSITE VEHICLE STORAGE HANDLING AND DOCUMENTATION

Until the remedy is available, customers that have been provided with a loaner vehicle may choose to store their involved vehicle at home or another personal storage location. If the customer chooses to do this, the customer must sign the attached Toyota Customer Vehicle Offsite Storage Form.

Customers are only required to sign this form if they wish to store their involved vehicle at home or at another personal storage location. If the customer elects to leave their vehicle at the dealership, your dealership must retain the vehicle as outlined in the applicable warranty guidelines. For vehicles retained at your dealership, reference T-SB-0196-17 for long term vehicle storage guidelines.
Keep a completed copy of the Toyota Customer Vehicle Offsite Storage Form on file at the dealership and send a copy to quality compliance@toyota.com . In the subject line of the email state, "Customer Vehicle Offsite Storage Form 20TA02" and include the VIN.
The vehicle must be stored using the guidelines identified on the Toyota Customer Vehicle Offsite Storage Form and agreed to by the customer.
When the remedy becomes available for the customer's vehicle, the customer must return the loaner vehicle to your dealership and have the remedy performed on their vehicle. The rental Op Codes listed above will only remain available for claim filing 30 days after the remedy becomes available for the customer's vehicle.

WARRANTY REIMBURSEMENT PROCEDURE

WARRANTY REIMBURSEMENT PROCEDURES

Model		OpCode	Description	Flat Rate Hours
4Runner		TA0201	Replace low-pressure fuel pump	2.5
FJ Cruiser		TA0202		1.9
Avalon		TA0203		1.5
Camry		TA0204		1.4
Sequoia		TA0205		1.5
Tundra		TA0206		1.6
Highlander (Repairs Performed on or before 09/03/2020*)	Vehicle Grades LE-Plus, XLE, SE, Limited, Platinum	TA0207		3.4
Highlander (Repairs Performed on or before 09/03/2020*)	Vehicle Grade LE	TA0208		2.6
Corolla/Corolla Hatchback		TA0209		1.5
Sienna (FWD)		TA0210		2.6
Sienna (AWD)		TA0211		2.7
Highlander (Repairs Performed after 09/03/2020*)	Vehicle Grades LE-Plus, XLE, SE, Limited, Platinum	TA0212		2.9
Highlander (Repairs Performed after 09/03/2020*)	Vehicle Grade LE	TA0213		2.1
Tacoma (V6 Engine, 2GR-FKS)		TA0214		1.8
Tacoma (I4 Engine, 2TR-FE)		TA0215		1.7
Land Cruiser		TA0216		2.4
2019 Rav4	Vehicle Grades LE (FWD), XLE, XLE Premium, Adventure, Limited	TA0217		1.5
2019 Rav4	Vehicle Grades LE (AWD)	TA0218		2.6

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
The cost of 0.8 liters of LT 75W-85 GL-5 differential oil, or equivalent, may be claimed at a maximum rate of $31.47 per vehicle as sublet type "OF" under OpCode TA0211.
For Corolla vehicles where the fuel suction plate sub-assembly requires replacement due to damage sustained during retainer ring removal, dealers may claim 1pc of the fuel suction plate sub-assembly as a replacement part in the campaign remedy claim (OpCode TA0209).
Towing can be claimed under any of the Op Codes listed above for a maximum of $250 as sublet type "TW" in the event the customer's vehicle has experienced the condition and cannot be driven to the dealership.
- Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.

*The Technical Instructions for Highlander were updated on September 3, 2020 to eliminate the removal of certain interior trim panels. With the increased efficiency of this updated repair procedure, new OpCodes for Highlander have been issued with a flat rate time reduction of 0.5 hrs. The original Highlander OpCodes (TA0207, TA0208) are only to be used for repairs performed on or before or to September 3, 2020.

WARRANTY REIMBURSEMENT PROCEDURE - SIENNA MOBILITY VEHICLE

WARRANTY REIMBURSEMENT PROCEDURES

Model	OpCode	Description	Flat Rate Hours
Sienna (FWD)	TA0210	Replace Low-Pressure Fuel Pump	2.6
Sienna (AWD)	TA0211	Replace Low-Pressure Fuel Pump	2.7

The Sienna remedy OpCodes (TA0210 - FWD or TA0211 - AWD) should be filed when the repair is completed.
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
The cost of 0.8 liters of LT 75W-85 GL-5 differential oil or equivalent may be claimed at a maximum rate of $31.47 per vehicle as sublet type "OF" under OpCode TA0211.
Towing can be claimed under any of the Op Codes listed above for a maximum of $250 as sublet type "TW" in the event the customer's vehicle has experienced the condition and cannot be driven to the dealership.
- Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.

FILING ACCURACY AND CORRECTION REQUESTS

It is the dealer's responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

CUSTOMER REIMBURSEMENT

Reimbursement consideration instructions will be included in the owner letter.

Campaign Designation/Phase Decoder

Examples:

19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1^st Safety Recall Launched in 2019

20TC02 = Launched in 2020, Special Service Campaign, 2^nd Special Service Campaign Launched in 2020

21TE05 = Launched in 2021, Customer Support Program, 5^th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

SAFETY RECALL 20TA02 (INTERIM NOTICE 20TB02) - Q&A

SAFETY RECALL 20TA02 (interim Notice 20TB02) - Remedy Notice

IMPORTANT UPDATE

DATE	TOPIC
March 11, 2021	The remedy for Phase 9 vehicles is now available Estimated Remedy Availability Timing has been updated for 2017 Sienna (FWD) and Rav4 (USA Built)
February 25, 2021	The remedy for Phase 8 vehicles is now available
February 18, 2021	The remedy for Phase 7 vehicles is now available Estimated Remedy Availability Timing has been updated for Sequoia and Tundra
February 12, 2021	Estimated Remedy Availability Timing has been updated for Land Cruiser and 2018-2020 Sienna (FWD)
January 28, 2021	The remedy for Phase 6 vehicles is now available
January 13, 2021	Estimate Remedy Availability Timing has been updated for Highlander, Rav4 (Japan Prod), Camry (Japan Prod), Corolla and Corolla Hatchback
December 18, 2020	Toyota has added approximately 8, 000 vehicles to this Recall
December 11, 2020	Estimated Remedy Availability Timing has been updated for the vehicles added on October 28, 2020 The NHTSA recall no. applicable to the vehicles added on October 28, 2020 has been added
October 28, 2020	Toyota has added approximately 1, 327, 800 vehicles to this Recall.
October 22, 2020	The remedy for Phase 5 vehicles is now available.
September 30, 2020	The remedy for Phase 4 vehicles is now available.
July 29, 2020	The remedy for Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility company is now available.
July 1, 2020	The remedy for Phase 3 vehicles is now available.
June 25, 2020	The remedy for Phase 2 vehicles is now available.

The most recent update will be highlighted with a red box.

Q1: What is the condition?

A1: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

Q1a: Are there any symptoms/warnings of the condition?

A1a: Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power.

Q1b: Which warning lights and messages may be displayed if the condition is present?

A1b: If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle.

NOTE: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

Q2: What is Toyota going to do?

A2: Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. Toyota is conducting a phased implementation of the remedy. Refer to the tables below to determine the remedy status for the vehicles involved in this Safety Recall.

NOTE: The dates specified in this table are estimates and are subject to change.

VEHICLES ADDED OCTOBER 28, 2020 AND DECEMBER 18, 2020

SAFETY RECALL INFORMATION

Phase	Model	Approximate Total Vehicles	Estimated Remedy Availability Timing
6	Sienna (AWD)	12, 500
	Avalon	1
	Camry (Japan Built)	1, 100
7	Corolla	6, 600
	Rav4 (Japan Built)	2, 000
	Corolla Hatchback	10, 300
8	Avalon	13, 000
	Camry (USA Built)	570, 400
	Highlander	143, 800
	Sequoia	3, 700
	Tundra	41, 600
9	Tacoma (4cyl)	16, 750
10	2017 Tacoma (V6)	31, 800	Mid-March 2021
10	Land Cruiser	2, 800	Mid-March 2021
11	4Runner	121, 400	Late March 2021
	2018 - 2020 Tacoma (V6)	130, 100
	2018 - 2020 Sienna (FWD)	38, 900
12	2017 Sienna (FWD)	11, 400	Mid-April 2021
13	Rav4 (USA Built)	185, 480	Late April 2021

VEHICLES INVOLVED AS OF MARCH 4, 2020

SAFETY RECALL INFORMATION

Phase	Model	Approximate Total Vehicles
1	FJ Cruiser	17, 200
	2014 MY 4Runner	65, 000
	Sequoia	11, 100
	Tundra	71, 800
	2019 MY Avalon	19, 900
	Camry	19, 300
2	Corolla	364, 700
2	Highlander	375, 850
3	2018 MY Avalon	800
	Sienna	111, 500
	2015 MY 4Runner	47, 500
4	Tacoma	323, 900
5	Land Cruiser	4, 500

Q2a: Why were additional vehicles added on December 18, 2020?

A2a: Toyota discovered a clerical error that resulted in certain 2019 Sequoia, 2019 Tacoma, and 2019 Tundra vehicles not being included in the October 28, 2020 amendment.

Q2b: Why did Toyota expand this recall on October 28, 2020?

A2b: Toyota continued to investigate the issue and new information from the investigation indicated that the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. Thus, Toyota further expanded the recall population on October 28, 2020.

Q2c: Why is the remedy available for some models but not others?

A2c: Toyota is preparing remedy parts for the new vehicles included in the amended recall population on October 28, 2020 and December 18, 2020. Owners of involved vehicles will be notified when the remedy is available. To determine if remedy is available for your vehicle, you may contact your nearest Toyota dealership or visit https://www.toyota.com/recall.

Q2d: Why was my vehicle removed from this recall on March 4, 2020, but added back to the recall on October 28, 2020?

A2d: Out of an abundance of caution, Toyota originally included certain 2018 - 2019 model year 4Runner and 2018 - 2019 model year Land Cruiser vehicles in the recall population when this recall was first initiated on January 13, 2020. On March 4, 2020, Toyota amended the recall population based on its understanding of the factors necessary to cause the recall condition. Based on information available at that time, certain vehicles were removed from the recall.

Toyota continued to investigate the issue and new information from the investigation indicated that the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. Thus, Toyota further expanded the recall population on October 28, 2020 and certain vehicles, that were previously removed, have been included in the recall.

Q3: Which and how many vehicles are covered by this Safety Recall?

A3: When this Safety Recall was first announced on January 13, 2020, there were approximately 564, 300 vehicles covered. On March 4, 2020, this Safety Recall was amended and covered a total of approximately 1, 433, 050 vehicles. On October 28, 2020, this Safety Recall was amended to include a total of approximately 2, 760, 500 vehicles. On December 18, 2020, this Safety Recall was amended to include a total of approximately 2, 768, 500 vehicles.

List of Toyota Models/Model Years Included as of December 18, 2020

SAFETY RECALL INFORMATION

Model Name	Model Year	Production Period	Approximate UIO
4Runner	2014 - 2015	Early September 2013 - Mid-February 2015	112, 500
4Runner	2018 - 2019	Late May 2018 - Early April 2019	121, 400
Avalon	2018 - 2020	Early April 2018 - Early October 2019	33, 700
Camry	2018 - 2020	Mid-November 2017 - Mid-February 2019	590, 800
Corolla	2018 - 2020	Mid-October 2017 - Early July 2019	371, 300
Corolla Hatchback	2019	Mid-June 2018 - Early November 2018	10, 300
Highlander	2017 - 2019	Early July 2017 - Early December 2019	519, 500
Land Cruiser	2014-2015	Early September 2013 - Mid-March 2015	4, 500
Land Cruiser	2018 - 2019	Mid-July 2018 - Early April 2019	2, 800
RAV4	2019 - 2020	Early October 2018 - Early October 2019	187, 500
Sequoia	2018 - 2020	Early April 2018 - Late July 2019	14, 800
Sienna	2017 - 2020	Early September 2017 - Early September 2019	166, 300
Tacoma	2017 - 2020	Early September 2017 - Mid-September 2019	502, 450
Tundra	2018 - 2020	Early April 2018 - Mid-July 2019	113, 450
FJ Cruiser	2014	Early September 2013 - Early August 2014	17, 200

Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?

A3a: Yes, there are approximately 587, 700 total Lexus vehicles now covered by this Safety Recall. The following vehicles are covered:

2018 - 2020 ES 350
2017 GS 200t
2018 - 2019 GS 300
2013 - 2015 GS 350
2017 - 2019 GS 350
2014 - 2015 GX 460
2018 - 2019 GX 460
2014 IS F
2017 IS 200t
2018 - 2019 IS 300
2014 - 2015 IS 350
2018 - 2019 IS 350
2018 - 2020 LC 500
2018 - 2020 LC 500h
2018 - 2020 LS 500
2018 - 2019 LS 500h
2013 - 2015 LS 460
2014 - 2015 LX 570
2018 - 2019 LX 570
2015 NX 200t
2018 - 2019 NX 300
2017 RC 200t
2018 - 2019 RC 300
2015 RC 350
2018 - 2019 RC 350
2018 - 2020 RX 350L
2017 - 2020 RX 350
2019 UX 200

Q4: How long does the repair take?

A4: The repair will range from approximately one and one half to three and one half hours depending upon the vehicle model. Refer to the table below for the estimated repair time for each model for which the remedy is available.

Model	Approximate Repair Time
Tundra	One and one half hours
Sequoia
Camry
Avalon
Corolla/Corolla Hatchback
FJ Cruiser	Two hours
Tacoma	Two hours
4Runner	Two and one half hours
Sienna
Land Cruiser
Highlander	Approximately three and one half hours. If your vehicle is not equipped with engine Stop & Start system, the remedy should take approximately two and one half hours
Rav4	Approximately two and one half hours. If your vehicle is not equipped with engine Stop & Start system, the remedy should take approximately one and one half hours

Q5: Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed?

A5: The remedy, once available, can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota-approved parts and/or accessories may make is difficult or impossible for a dealer to install the remedy parts for this Safety Recall.

Q5a: Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility?

A5a: Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility.

The Braun Corporation (BraunAbility)
Vantage Mobility International (VMI)

Q5b: What if my vehicle is converted by a non-authorized mobility conversion?

A5b: Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle's performance.

Subject to individual review by the dealer and notwithstanding Toyota's recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or Labor not otherwise covered by Toyota's Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6 - 2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or Labor which are the result of the vehicle's non-Toyota-approved modifications.

Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications.

Q6: What if I previously paid for repairs related to this Safety Recall?

A6: Reimbursement consideration instructions will be provided in the owner letter.

Q7: How does Toyota obtain my mailing information?

A7: Toyota uses an industry provider who works with each state's Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

Q8: What if I have additional questions or concerns?

A8: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

OWNER NOTIFICATION LETTER 1

Dear (customer's First/Last name)

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act . Toyota has decided that a defect, which relates to motor vehicle safety, exists in the vehicles described below:

Certain 2018 - 2019 model year 4Runner
Certain 2018 - 2019 model year Camry
Certain 2018 - 2019 model year Highlander
Certain 2018 - 2019 model year Land Cruiser
Certain 2018 - 2019 model year Sequoia
Certain 2018 - 2019 model year Sienna
Certain 2018 - 2019 model year Tacoma
Certain 2018 - 2019 model year Tundra
Certain 2019 model year Corolla
Certain 2019 model year Avalon

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the condition?

What should y you do?

We appreciate your patience while we prepare the remedy for this issue. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions.

To find a dealer near you, visit www.toyota.com/dealers .
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall . Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

What will Toyota do?

Toyota is currently preparing the remedy for this issue. When the remedy is available, it will be FREE OF CHARGE to vehicle owners. You will receive a second notification when the remedy is available.

This is an important Safety Recall

Are there any symptoms/warnings of the condition?

Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up.

Which warning lights and messages may be displayed if the condition is present?

If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle.

NOTE: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

You will receive a second notification when the remedy is available.

What if you have previously paid for repairs to your vehicle for this specific condition?

If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota's online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/ , click on the "Resources" tab, select "Safety Recalls and Service Campaigns", and click on "Submit Reimbursement Request".

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below:

Toyota Customer Experience Center - TSR

Toyota Motor Sales, USA, Inc.

c/o Toyota Motor North America, Inc.

P O Box 259001 - SSC/CSP Reimbursements

Plano, Texas 75025-9001

FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor , Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator , please forward this letter to them.

If you would like to update your vehicle ownership or contact information , please visit https://www.toyota.com/recall/update-info-toyota . You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153) , or go to http://www.safercar.gov .

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

OWNER NOTIFICATION LETTER 2

Dear (customer's First/Last name)

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act . Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [XXXX] model year [model].

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the condition?

What should you do?

To find a dealer near you, visit www.toyota.com/dealers.
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

What will Toyota do?

Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. You will receive a second notification when the remedy is available.

This is an important Safety Recall

Are there any symptoms/warnings of the condition?

Which warning lights and messages may be displayed if the condition is present?

NOTE: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

You will receive a second notification when the remedy is available.

What if you have previously paid for repairs to your vehicle for this specific condition?

If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota's online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the "Resources" tab, select "Safety Recalls and Service Campaigns", and click on "Submit Reimbursement Request".

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below:

Toyota Customer Experience Center - TSR

Toyota Motor Sales, USA, Inc.

c/o Toyota Motor North America, Inc.

P O Box 259001 - SSC/CSP Reimbursements

Plano, Texas 75025-9001

FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor , Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator , please forward this letter to them.

If you would like to update your vehicle ownership or contact information , please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236(TTY: 1-800-424-9153) , or go to http://www.safercar.gov.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

CUSTOMER NOTIFICATION LETTER

TOYOTA

Toyota Motor Sales, USA, Inc.

6565 Headquarters Drive Plano, TX 75024

IMPORTANT NOTICE

YOUR VEHICLE IS NOT INVOLVED IN SAFETY RECALL 20TA02 (Interim 20TB02) [VIN]

Dear Toyota Owner:

You may have recently received a notice from Toyota, or may otherwise be aware, that your [MY/make/model] was part of a safety recall involving vehicles with low-pressure fuel pumps which may stop operating. After further investigation, we wish to inform you that your vehicle is NOT INVOLVED in this recall. We apologize for any concern or confusion this may have caused and hope this notice will reduce inconvenience to you.

Why is my vehicle not involved in this Safety Recall?

Out of an abundance of caution, Toyota included your vehicle in this recall when the recall was initiated in mid-January 2020. However, at that time, Toyota had not completed its investigation into the cause of possible fuel pump failure. That investigation now shows that the fuel pump in your vehicle IS NOTaffected, and you do not need to bring your vehicle to the dealer for repair. Other owners are also being notified about this. As this recall proceeds, Toyota will only notify owners of those vehicle which are included in the recall.

I previously received a notification letter from Toyota that my vehicle was involved in this Safety Recall. Is my vehicle involved?

Toyota started notifying owners about this Safety Recall in mid-February 2020, before it was determined that your vehicle is NOT involved in this recall. As a result, you may now disregard that previous notice.

How can I determine if my vehicle is involved in a Safety Recall?

You may visit www.toyota.com/recall and input your full 17-digit Vehicle Identification Number (VIN) noted at the top of this letter to review information specific to your vehicle.

You may also visit www.nhtsa.gov/recalls and input your full 17-digit Vehicle Identification Number for this information.

If I have a concern with my vehicle; what should I do?

As always, if you do not believe your vehicle is operating properly, you can visit your local authorized Toyota dealership for warranty or other service. Please be aware that you may be responsible for the initial diagnostic fees and any other repairs you may decide to have performed if your vehicle is no longer covered by the applicable Toyota warranty coverage.

What is the Toyota warranty coverage applicable to my vehicle's fuel pump?

The low-pressure fuel pump in your vehicle is covered by Toyota's warranty for 5 years or 60, 000 miles, or 7 years or 70, 000 miles, depending on the state in which your vehicle was purchased/registered/operated (see your Warranty Booklet for details). There are other warranties that cover your vehicle as well.

What if I have other questions?

If you have additional questions or concerns, you can contact the Toyota Customer Experience Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience.

Thank you for driving a Toyota.

Sincerely,

TOYOTA MOTOR SALES, U.S.A., INC.

OWNER NOTIFICATION LETTER 1

IMPORTANT SAFETY RECALL (Remedy Notice)

Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-012

Dear (customer's First/Last name)

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the condition?

What should you do?

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.

The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience.

To find a dealer near you, visit www.toyota.com/dealers .
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall . Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

What will Toyota do?

Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE.

This is an important Safety Recall

The remedy will take approximately [approximate repair time]. However, depending on the dealer's work schedule, it may be necessary to make your vehicle available for a longer period of time.

Note that the low-pressure fuel pump which will be replaced is located inside of the fuel tank. Depending on the amount of fuel in your fuel tank when you arrive, your dealer may need to drain fuel from your fuel tank to replace the low-pressure fuel pump. Arriving to the dealership with a fuel level of [suggested fuel level] or less may allow the dealer to perform the remedy faster but is not a requirement to have this remedy performed. Please visit your authorized Toyota dealer as soon as possible to have the remedy performed.

Are there any symptoms/warnings of the condition?

Which warning lights and messages may be displayed if the condition is present?

NOTE: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

What if you Live in California and do not have this Safety Recall Campaign performed?

The state of California requires the completion of Safety Recalls/Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed.

Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.

What if you have previously paid for repairs to your vehicle for this specific condition?

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below:

Toyota Customer Experience Center - TSR

Toyota Motor Sales, USA, Inc.

c/o Toyota Motor North America, Inc.

P O Box 259001 - SSC/CSP Reimbursements

Plano, Texas 75025-9001

FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor , Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator , please forward this letter to them.

If you would like to update your vehicle ownership or contact information , please visit https://www.toyota.com/recall/update-info-toyota You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

OWNER NOTIFICATION LETTER 2

TOYOTA

IMPORTANT SAFETY RECALL (Remedy Notice)

Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-012

Dear (customer's First/Last name)

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the condition?

What should you do?

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.

The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience.

To find a dealer near you, visit www.toyota.com/dealers .
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall . Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

What will Toyota do?

Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE.

This is an important Safety Recall

The remedy will take approximately [approximate repair time]. However, depending on the dealer's work schedule, it may be necessary to make your vehicle available for a longer period of time.

Are there any symptoms/warnings of the condition?

Which warning lights and messages may be displayed if the condition is present?

NOTE: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed?

The remedy can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota-approved parts and/or accessories may make is difficult or impossible for a dealer to install the remedy parts for this Safety Recall.

Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility?

Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility.

The Braun Corporation (BraunAbility)
Vantage Mobility International (VMI)

What if my vehicle is converted by a non-authorized mobility conversion?

Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications.

What if you live in California and do not have this Safety Recall Campaign performed?

What if you have previously paid for repairs to your vehicle for this specific condition?

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below:

Toyota Customer Experience Center - TSR

Toyota Motor Sales, USA, Inc.

c/o Toyota Motor North America, Inc.

P O Box 259001 - SSC/CSP Reimbursements

Plano, Texas 75025-9001

FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor , Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator , please forward this letter to them.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

OWNER NOTIFICATION LETTER 3

TOYOTA

IMPORTANT SAFETY RECALL (Interim Notice)

Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682

Dear (customer's First/Last name)

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the condition?

What should you do?

To find a dealer near you, visit www.toyota.com/dealers.
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

This notice applies to your vehicle: [VIN]

What will Toyota do?

This is an important Safety Recall

Are there any symptoms/warnings of the condition?

Which warning lights and messages may be displayed if the condition is present?

NOTE: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

You will receive a second notification when the remedy is available.

What if you have previously paid for repairs to your vehicle for this specific condition?

If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota's online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the "Resources" tab, select "Safety Recalls and Service Campaigns", and click on "Submit Reimbursement Request".

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below:

Toyota Brand Engagement Center - TSR

Toyota Motor Sales, USA, Inc.

c/o Toyota Motor North America, Inc.

P O Box 259001 - SSC/CSP Reimbursements

Plano, Texas 75025-9001

FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor , Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator , please forward this letter to them.

If you would like to update your vehicle ownership or contact information , please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

OWNER NOTIFICATION LETTER 4

TOYOTA

IMPORTANT SAFETY RECALL (Interim Notice)

Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682

Dear (customer's First/Last name)

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the condition?

What should you do?

To find a dealer near you, visit www.toyota.com/dealers.
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

What will Toyota do?

This is an important Safety Recall

Are there any symptoms/warnings of the condition?

Which warning lights and messages may be displayed if the condition is present?

NOTE: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

You will receive a second notification when the remedy is available.

I previously received a notification letter from Toyota that my vehicle was not involved in this Safety Recall. Is my vehicle involved?

Yes, your vehicle is involved in this Safety Recall.

Why is my vehicle now involved in this Safety Recall after I was previously informed that it was not involved?

After informing you that your vehicle was not involved, Toyota continued to investigate the issue and found new information from the investigation indicated that it should have been included. Thus, Toyota further expanded the recall population, and certain vehicles such as yours, that were previously removed, have been included in the recall.

What if you have previously paid for repairs to your vehicle for this specific condition?

If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota's online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the "Resources" tab, select "Safety Recalls and Service Campaigns", and click on "Submit Reimbursement Request".

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below:

Toyota Brand Engagement Center - TSR

Toyota Motor Sales, USA, Inc.

c/o Toyota Motor North America, Inc.

P O Box 259001 - SSC/CSP Reimbursements

Plano, Texas 75025-9001

FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor , Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator , please forward this letter to them.

If you would like to update your vehicle ownership or contact information , please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

OWNER NOTIFICATION LETTER 5

TOYOTA

IMPORTANT SAFETY RECALL (Remedy Notice)

Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682

Dear (customer's First/Last name)

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the condition?

What should you do?

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.

The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience.

To find a dealer near you, visit www.toyota.com/dealers .
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall . Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

This notice applies to your vehicle: [VIN]

What will Toyota do?

Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE.

This is an important Safety Recall

The remedy will take approximately [approximate repair time]. However, depending on the dealer's work schedule, it may be necessary to make your vehicle available for a longer period of time.

Are there any symptoms/warnings of the condition?

Which warning lights and messages may be displayed if the condition is present?

NOTE: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

What if you live in California and do not have this Safety Recall Campaign performed?

What if you have previously paid for repairs to your vehicle for this specific condition?

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below:

Toyota Brand Engagement Center - TSR

Toyota Motor Sales, USA, Inc.

c/o Toyota Motor North America, Inc.

P O Box 259001 - SSC/CSP Reimbursements

Plano, Texas 75025-9001

FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor , Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator , please forward this letter to them.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

OWNER NOTIFICATION LETTER 6

TOYOTA

IMPORTANT SAFETY RECALL (Remedy Notice)

Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682

Dear (customer's First/Last name)

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the condition?

What should you do?

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.

The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience.

To find a dealer near you, visit www.toyota.com/dealers .
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall . Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

This notice applies to your vehicle: [VIN]

What will Toyota do?

Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE.

This is an important Safety Recall

The remedy will take approximately [approximate repair time]. However, depending on the dealer's work schedule, it may be necessary to make your vehicle available for a longer period of time.

Are there any symptoms/warnings of the condition?

Which warning lights and messages may be displayed if the condition is present?

NOTE: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed?

Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility?

Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility.

The Braun Corporation (BraunAbility)
Vantage Mobility International (VMI)

What if my vehicle is converted by a non-authorized mobility conversion?

Subject to individual review by the dealer and notwithstanding Toyota's recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota's Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6 - 2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or Labor which are the result of the vehicle's non-Toyota-approved modifications.

Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications.

What if you live in California and do not have this Safety Recall Campaign performed?

What if you have previously paid for repairs to your vehicle for this specific condition?

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below:

Toyota Brand Engagement Center - TSR

Toyota Motor Sales, USA, Inc.

c/o Toyota Motor North America, Inc.

P O Box 259001 - SSC/CSP Reimbursements

Plano, Texas 75025-9001

FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor , Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator , please forward this letter to them.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA